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Privacy Policy

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We Protect Your Privacy
Privacy means a great deal to us and we understand the importance of protecting the privacy of our customers & visitors. Below we have outlined what information is stored on our site and how we use it. If you have any questions with regards to how we protect your privacy, please feel free to drop us an email at enquiries@valleacademy.co.uk

 

The information we use and why

 

Name, Address and Contact Details

We will use your name and contact information for the following reasons:
To send updates about your orders via email
Fraud protection

Payment Information

All payments taken on our website are dealt with by our Payment Service Provider – PayPal. This means we will never see, store or handle any of your card details. Refunds are issued via the same Payment Service Provider that was used to make the purchase.

Contact and Purchase History

We will keep all conversation sent via Email, text SMS, live chat and social media sites. This is to provide a higher level of customer service and support. We may also take note of and store any relevant information provided over the phone.

We keep only digital copies of customer orders. This purchase history helps with our customer service and support. The customer orders do not include payment information.

Analytics

We use analytics to help paint a better picture of how customers/visitors use our site. Information including IP addresses, device type, location data, and browsing habits is used to help improve our website and shopping experience.

We will not sell or trade any of your personal details to third party companies. This is something that we have never done and will never do.

We do, however, need to share certain details with a select few companies that are used to help provide you with the services we offer. These include:

Payment Service Providers
Our website developers and host

 

If you are still looking for more information then you can contact us via email – enquiries@valleacademy.co.uk

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